A new era in Customer Service with GenAI!
GenAI has redefined how brands interact with their customers; allowing them to offer greater seamless and personalized online experiences, and thus improve conversion, engagement and customer satisfaction. The driving force behind these solutions is foundational LLMs.
Key GenAI-powered opportunities that are taking the online customer experience to the next level:
🛍️ Smart shopping assistants on merchant websites, providing customers with tailor-made advice and recommendations, offering an equal if not superior level of service and personalization to the in-store experience.
💬 One-to-one conversational tools on social media enable greater personalization in brand-customer interactions by engaging customers on the platforms they frequently use; this approach meets customers in their ‘natural habitat,’ adapting to their habits and preferences.
❓ Ticketing solutions Empowering support agents with LLMs to provide faster and more accurate responses. By automating a substantial portion of ticket handling, these solutions reduce the workload for agents, allowing them to concentrate on tickets with higher added value.
✅❌ Feedback and insights collection leveraging LLMs to transform unstructured feedback into actionable insights to enable brands to improve and better meet clients’ expectations
🖋️ Content generation platform automating the production of all forms of brand content, from text and photos to videos, creating a more engaging experience.
Ready for the future of commerce?
